What do you personally define as consent

Set consent to the processing of personal data

The warning that personal data is being collected can be activated and set yourself when creating or editing each communication channel.

Set consent

The option can be found in the section Contact Center. Click on any messenger or social network. Under settings of the communication channels select the required communication channel or create a new one right here and tap on Configure.

In the open area under "Approval" activate the option "Send a warning that personal information is being collected".

You can select a standard consent and change it by clicking on Edit Settings click.

It is also possible to create your own consents by tapping on the relevant link.

Compose new text or edit the existing one.

Save your settings for the communication channel.

After the request in the chat, your customer is shown the consent in the chat of the communication channel and accepts or rejects it.

It is impossible to continue the conversation with the customer if the consent has been declined.