How reliable is the portfolio management service

Project Portfolio Management (PPM)

With our services in the area of ​​Customer Service Management (CSM) we help service organizations to become onecustomer-centered and efficient work.

With"AI" -based self-services enable your customers a mobile, efficient and 24/7 interaction, while your service agents do everythingcustomer-relevant information centrally are available - in every process step, across departments and always up-to-date.

With our services in the area of ​​governance, risk and compliance, we help our customers meet the constantly growing compliance requirementsInformation security, data protection and risk management counter with suitable concepts, processes, services and technical solutions.

In this way, we enable our customers to anchor the right and affordable measures in the organization in the long term from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our services in the field of IT operations management, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With With our legal operations management services, we support legal departments in harnessing the power ofAutomation for legal workflows to unleash and theDigitization of your legal operations to master - from strategic advice to implementation and operation.

With our services in the fieldProject Portfolio Management (PPM)we support our customers in coordinating their project management better with the corporate strategy and in making the project work more efficient overall - regardless of whether it is afterclassic or agile approaches is carried out.

With the services inService management as a service (SMaaS) we take care of the daily tasks in the operationalIT service managementof our customers.

In this way we make your internal employees available to work on important projects and urgent changes, while they can rely on a reliable service management basis.

With our services inApplication Management Service (AMS) we take care of the daily tasks in the Operation of your platform solutions of our customers - especially with regard to global ServiceNow® platforms.

Our cross-projectExpertise and the maximumtransparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the field of future service enablement, we develop our own answers to the enterprise service management of the future and help you to use the possibilities and advantages of digitization profitably in your own business and service processes. Our team of experts is at your disposal to translate business innovations into suitable strategies and solutions.

Our experienced employees will guide you, detached from rigid theory and individual frameworks, towards modern enterprise service management. We support you in the analysis, design, establishment and operation of your service management activities; from the requirement to the fulfillment of the service - professional and customer-focused.

Get an overview of the current performance of your ITSM processes and clarify the question of whether you can reliably and verifiably meet customer needs.

With the bundled expertise of experienced consultants and educational specialists, we offer you digital learning formats that are precisely tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

COBIT® is a globally recognized framework for the implementation ofIT governance.

Accredited and experienced trainers teach you about IT governance and management.

DevOps is a cultural and professional approach toDevelopment processes to ensure better integration of development and IT operations.

In our training courses for DevOps, Dockers & Containers and Kubernetes, you will learn from experienced trainers everything you need for more efficient cooperation between the departments involved - including official ones DASA certification

IT Infrastructure Library (ITIL®) is a globally recognized framework for implementing IT-Service management.

In our ITIL® training for v3 and ITIL® 4 You will learn the processes, the organizational structure and the tools necessary for the operation of an IT infrastructure and you will be able to officially certify yourself according to the worldwide standard.

Ivanti is a provider of software in the field of IT service management, IT security, unified endpoint management and other applications.

In our training courses you will gain experience in dealing with Ivanti Service Manager and Ivanti Endpoint Manager and learn how to map and optimize your work processes. As We also offer Ivanti training partners the official certifications.

PRINCE2® (Projects in Controlled Environments) is a process-oriented Method for project managementthat is based on best practices.

In ourPRINCE2® training courses you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. You can also have yourself checked, and so can yoursPeopleCert® certificate of international standards.

Scrum is a framework for agile project management, which is mainly used in the development of software but also in product development.

Our Training for Scrum get you ready for agile projects. Our experienced trainers impart methods as well as practical knowledge and prepare you and your colleagues optimally for the official exam on before - both in open seminars and in-house in your organization.

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for Enterprise Service Management.

In our ServiceNow® training Gain experience in handling the software and learn how to map and optimize your work processes in ServiceNow®. As authorized training partner From ServiceNow® we also offer you the official certification.

Get to know the possibilities of ITIL®, PRINCE2® and DEVOPS in your company in a playful way in simulations. Experience a fictional space flight or increase the productivity of a pizza delivery company. Many typical problems that are encountered in IT organizations become visible.

In our practical workshops, experienced trainers and consultants support your organization in theoretical Frameworks and software know-how in everyday practice to insert.

Together with you we work out solutions for introduction, advise on the specific design of Processes and clarify questions that are important to you and your employees.

Our training courses are also available as "Virtual Classroom Training" available:

In aOnline live session our trainers lead you and your employees to official certifications for frameworks in IT service management and project management. They are available to you personally and in real time for individual questions and explanations during the course.

In this way, we guarantee the same high quality standard as with our classroom training.

OurOnline training prepare digitally, diversely and efficiently on theirCertification in front.

In the basic training forITIL®, PRINCE2® and Security Awareness you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Our blended learning format is ideal if youpart-timewant to acquire the basic certification for ITIL® or PRINCE2®.

With aCombination of self-study and workshop units you will be spread over aPeriod of around 2 monthson the PeopleCert® certification prepared.

With our services in the field Project Portfolio Management (PPM)we support our customers in coordinating their project management better with the corporate strategy and in making the project work more efficient overall - regardless of whether it is afterclassic or agile approaches.

Our interdisciplinaryExpertise both in project and service management and the maximumtransparency in our approach are the basis for successful and trusting partnerships.

From multi-project management to a transparent project portfolio

The height dynamics In everyday project life - driven by technological and process changes - it is difficult to select and oversee a large number of projects and demands. Here are transparent criteria on the basis of which decisions can be made for budgets and resources.

With a holistic and transparentProject portfolio management companies are able to meet their business requirements (Demands) to structure them better and to trim the resulting projects to their business value.

The iTSM Group takes care of this optimization on both a technological and organizational level: We analyze and optimize existing project and portfolio management processes accompany the Orientation according to PRINCE2®, PRINCE2 Agile®, Scrumand lead the construction and operation of a Project Portfolio Management softwareSolution based on ServiceNow® Project Portfolio Management by.

The advantages of a holistic project portfolio management

Ensure business value

Value contribution analyzes of projects, programs and portfolios allow the prioritization of measures to ensure that budgets and resources are invested in the right initiatives.

Increase customer satisfaction

Faster feedback on business requirements based on current figures, data and facts improves the perception of the service organization.

Improve use of resources

A comprehensive overview of the availability of resources and their utilization guarantees the targeted use in the required projects.

Structure demands

The standardization of a uniform demand process enables easier and more well-founded decision-making processes.

The solution: PPM with ServiceNow®

The project portfolio management within theServiceNow® IT Business Management (ITBM) offers the highest level of transparency from the idea to implementation.

From projects with just a few or small tasks to large project portfolios with complex activities and dependencies: you can track planned and unplanned work in one place and thus theUse of resources control better.

That too Demand management is simplified: Strategic business inquiries are centralized, allowing consolidated decision-making processes for new product and service investments. This way you can create newBusiness initiative ideas generate and develop so that you can improve and grow your business.

Also agile projects are easy to control and provide services.

The strengths of Project Portfolio Management with ServiceNow®

Track project status on demand

Improve decision-making in the Portfolio Workbench

Manage waterfall, agile and hybrid projects on one platform

Comprehensive real-time insights into your portfolio

The iTSM Group's PPM services

We offer you various services for setting up and optimizing the project portfolio management of your organization:

Implementation of ServiceNow® ITBM

As an implementation partner for our customers, we take care of that technical integration the ServiceNow® ITBM platform and use our proven iTSM process model.

Process consulting for PPM

Our specialists for project portfolio management support you Build and improve your processesand methods e.g. according to PRINCE2®, PRINCE2 Agile® and Scrum over the entire Project management lifecycle

Support for project management and PMO

Our certified and experienced Project managers and PMO specialists support and relieve you in your operational project operation in the roles required in each case.

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Improve the use of resources with ServiceNow®



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The iTSM process model for the introduction of ServiceNow®

The iTSM process model supports and optimizes the implementation process so that the set goals can be achieved in terms of time, budget and quality.

Start up & initiation

At the beginning of the project, the Basics laid for successful implementation. The aim is to develop a common understanding of the Project goals define.


The phase is used for the content analysis and the exact description of all conditions. This is what happens here Solution design and development specifications.

Create & Transition

This is where the high quality Functions created and together with the customer tested. The implementation takes place as far as possible after a agile approach.

Review & Close

To the graduation of the project becomes a structured Review carried out. A "Lessons Learned " of the project and the Handover to the company are in the foreground here.

The iTSM Group as your partner for PPM, project management and ServiceNow® - everything from a single source


Our experienced teambrings the know-how and the necessary manpower to the table to provide you with targeted support - regardless of who is deployed Tools or technologies.



Our experts and consultants are certified according to a number of standards such as DevOps, Scrum, PRINCE2® and ServiceNow®


ServiceNow® and the iTSM Group - a future-oriented partnership

As an Elite Partner of ServiceNow®, the iTSM Group and its subsidiaries are in Germany, Austria, Switzerland and the Netherlands the first choice when it comes to consulting, implementation and operation of solutions based on ServiceNow®.

We support our customers with a holistic approach and depending on their individual needs - from thestrategic Orientation, aboutimplementation and Transfer of skills up to the continuous operation of the platform.

The concentrated know-how of our specialized and certified solution architects, consultants and accredited trainers enable companies to align their project landscape in a way that optimizes performance and thus sustainably improve the operational added value and innovative strength of your company.

how can we help you?

iTSM Group headquarters

ITSM Consulting GmbH
Am Kuemmerling 21-25
55294 Bodenheim


Tel .: +49 6135 9334 0
[email protected]

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Strasse 16e
4221 Steyregg / Linz


Tel .: +43 676 738 6 752
[email protected]

iTSM Group Switzerland

Trusted Quality Switzerland GmbH
Schwyzerstrasse 2a
CH-6422 stones


Tel .: +41 44 567 61 00
[email protected]

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Tel .: +49 6135 9334 0
[email protected]